Building a virtual workforce – KPMG

Author:  Jeff Thomas, Partner, Advisory Services
KPMG in Canada

The COVID-19 pandemic has resulted in physical social distancing requirements, forcing organizations to redefine how they conduct business. Almost overnight, organizations that had been “office centric” became widely dispersed and decentralized. For them, in addition to keeping people safe and supported, their business sustainability has been contingent on their ability to move to a virtual workforce model.

In last week’s KPMG Webinar, ‘Building a virtual workforce’, Yvon Audette from our Toronto office discussed the importance of a holistic approach to virtual work to help employees to serve customers and citizens while continuing to be connected, engaged, and productive. He was joined by a panel of special guests who shared their stories about their move to a remote work environment enabled by their digital strategy, transformation plans, organizational values, and more.

They also discussed our COVID-19 perspective on sociocultural, environmental, and enabling digital support needed to:

• Quickly react to establish a remote work environment that supports an increased wave of virtual workers and meets their personal mental health and practical work-related needs.
• Stabilize and move to recovery mode while continuing to make digital improvements and help teams and managers learn new behaviours.
• Envision multiple versions of the future new reality, where service, collaboration, and leadership look very different from yesterday and today.

Apart from cultural barriers, there is a huge number of practical issues to iron out before businesses can operate as a complete virtual employee network.

To learn more, watch a replay of the webinar or contact us:

Jeff Thomas, Partner
Advisory Services, KPMG in Canada
jwthomas@kpmg.ca

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