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People & Values: Client Relations with 24/7 Responsiveness – Academy Group


These translations are done via Google Translate

Academy Group of Companies Feature Logo 400x270

At Academy, we are accessible around the clock to our clients. As a partner on projects, we know it is vital to communicate effectively, mitigate issues quickly, and provide clients with access to the right people at the right time. Our commitment to responsiveness is integrated into our corporate culture and values.

We Promise Quality

We provide the highest quality and most cost-competitive solutions in Western Canada. To maintain this promise, we:

  • retain top talent;
  • instill rigorous quality control processes;
  • invest in tools and technology;
  • utilize data and business intelligence; and
  • build strong relationships that endure over time.

Academy is a multigenerational company and many staff and their family members have worked with us for decades. The quality that comes from generations of craft refinement, deep knowledge sharing, and expert skills transfer makes Academy’s products and services second to none. We also sustain solid, long-term relationships with subcontractors and suppliers.

Our unrelenting quality control standards and best practices go beyond what is required by legislation and contracts. We strive to exceed industry standards, while ensuring compliance with the latest specifications and codes. Academy’s Quality Control (QC) professionals often work closely on-site with client QC professionals to collectively ensure the best quality product.

Academy is known for our upfront honesty and integrity. For example, when our team identifies opportunities in the constructability process, we share our insights and collaborate with clients to find solutions. Clients appreciate our transparency and dedication to everyone’s success.

client relations with 24 7 responsiveness academy group 1

OUR VALUES

We have created success through living solid core values that permeate our approach to business.

  • Commitment to the Customer
  • Safety
  • Teamwork & Respect
  • Quality
  • Integrity & Personal Accountability
  • Community
  • A Will to Win

Employer of Choice & Committed to Diversity

  • Academy is a preferred employer, supplying the best local labour in the industry.
  • We can support clients with both union and non-union labour.
  • We believe diversity make us successful, so we advocate respect for everyone and proactively advance our Equity, Diversity, and Inclusion practices.
  • Academy provides mitigating bias and cultural awareness training for our supervisors and managers.
  • Over 20% of our workforce identify as Indigenous.
  • We encourage and provide support for skills upgrading and professional development through our Academy training program.

client relations with 24 7 responsiveness academy group 2

Smart Innovation

  • To continuously improve, we utilize an internal Lessons Learned software program to track, troubleshoot, and prevent issues.
  • Our advanced Quality Control processes have resulted in an industry-leading, low repair rate, and low instances on Non-Conformity Reports.
  • Our custom-built, in-house Academy Group Information System (AGIS) database, partnered with Microsoft Power BI, produces near real-time reports for clients that convey key productivity data and milestones throughout the fabrication process.
  • Academy is creative and innovative in driving value for clients. For instance, we prototyped Microsoft’s Virtual Reality technology, HoloLens, to do remote inspections to save time while ensuring quality.
  • We invest in the finest tools and technology, ensuring proper training, ongoing maintenance, and full optimization.

WHO WE ARE

Academy Group of Companies is a leader in industrial and pipeline fabrication. We provide the highest quality and most cost-competitive solutions in Western Canada. For over 25 years, we have been a trusted, committed partner that prioritizes relationships because they are fundamental to our success. We provide core and niche services on major projects in multiple industries, including oil and gas, mining, petrochemical, pharmaceutical, pulp and paper, waterworks, wastewater, power and hydrogen, and more.

We are a complete project value-add partner with:

  • state-of-the-art fabrication facilities
  • an exemplary safety record and practices
  • storage and warehousing capabilities
  • a competent, talented workforce
  • ability to manage sub-trade activities
  • and much more.

academy group client relations project experience 3

Let’s work together

Dustin Medori
President
780 994 8861
[email protected]
Offices and Facilities
Edmonton, AB and Onoway. AB

DEDICATED TO EVERY CLIENT’S SUCCESS
academyfabricators.ca



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