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How to Improve Buyer Experiences in the Energy Sector – Active Conversion


Active Conversion

Advertising gets a bad rap in the energy service sectors since many mid-market manufacturers, distributors and service providers often feel as though they are simply throwing their money out the window.

The reason for this marketing skepticism really boils down to the characteristics of industrial buyers themselves. In the Harvard Business Review B. Charles Ames wrote:

“The industrial buyer, since his decisions are usually based on economic and engineering considerations, is largely unaffected by the emotional appeals of advertising, packaging, and merchandising.”

While many things have changed in the energy & industrial space since then, this basic theory behind B2B buyers remains the same.

With this in mind, it might seem strange for an energy marketing blog to promote the benefits of advertising online for manufacturing companies, distributors of equipment and energy service providers. However, that’s exactly what this article is about to do – and with good reason!

The fact is that, while traditional advertising is largely ineffective for many B2B businesses, online advertising offers a number of important differences which are particularly valuable to energy service companies.

It all starts by going where your customers are. We’ve said it before; 90% of all B2B buyers use search specifically to research business purchases (Google, 2015).

While advertising in trade magazines and industry publications gets your products in front of the right audiences, the chance that someone is looking for the exact products you offer at the exact moment they are browsing a magazine is limited. Online search advertisements only display when potential customers are searching for the products or services you provide. This means that online advertising not only offers a highly targeted audience but an audience who is already looking for the specific products being advertised.

Responsive EnergyNow

However, it goes deeper than that.

One of the reasons industrial buyers don’t respond to the emotional appeals of traditional advertising is that they are already experts in their field. They know best which products or services will integrate into their existing systems and an advertisement isn’t going to change their mind.

 

This is where online advertising offers a distinct industrial marketing advantage. Instead of relying on general branding, online ads allow energy service companies to provide detailed specs about a product or service. For example, a valve manufacturer could have separate campaigns for safety relief valves and choke valves, each which offer specific details about psi, operating conditions, and fluid limits. This provides genuine value for buyers who already know what they need. Rather than trying to convince buyers what they need, online advertising can help show buyers why products are a fit with what they are already looking for.

Finally, especially with longer sales cycles, the research process for buyers can be complex. Online advertising allows businesses to put a wealth of information at buyer’s fingertips. While traditional print, radio, or television ads might introduce a product or service to buyers, it still requires effort on their part to dig for more information.

With online advertising, a simple click brings buyers to detailed product pages, case studies, product & service videos, comparisons, quotes or allows them to speak directly with company representatives.

Especially in the case of larger purchases, buyers may not make a purchase immediately. However, assuming a business offers a product or service that suits a buyer’s specific needs, they are much more likely work with a company who ensures technical information easy to access, than one which requires more effort.

Active Conversion Digital Examples

When it comes down to it, for energy businesses, online advertising is not really advertising in the traditional sense of the word. Instead, it is about improving the buying experience for potential customers.

The most successful energy service companies understand that their customers are going online first to research the products or services they need.  Online advertising makes the information buyers are already looking for easier to find and, as a result, improves their chances of becoming a paying customer.

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